Carl H. Lindner College of Business
Operations, Business Analytics & Information Systems

Craig Froehle, Ph.D.

Professor of Operations Management · University of Cincinnati

I study how organizations design, deliver, and improve services with a focus on healthcare operations, technology’s role in shaping service experiences, and ethical operations. My research appears in Production and Operations Management, Journal of Operations Management, Milbank Quarterly, and other leading journals.

I have a faculty appointment in the UC Department of Emergency Medicine. I also serve as an Associate/Senior Editor for Production and Operations Management, the Journal of Operations Management, and Health Care Management Science. In 2008, I co-founded the POMS College of Healthcare Operations Management.

As the Ohio Eminent Teaching Fellow at the UC Lindner College of Business, I teach Service Operations and Operations Strategy courses as well as doctoral seminars and new technology-related courses as needed. I also develop teaching games, such as EMERGENCY!, which is used in business schools and medical institutions across North America.

Research Focus

Areas of Inquiry

Healthcare Operations & Care Delivery

Improving efficiency, quality, and equity in care delivery; from patient flow to operational decision-making and personnel management in emergency departments and other complex health systems.

Service Operations Management

How firms design and manage service processes, develop new services, deploy new technologies, and manage waiting to improve both operational performance and customer experiences.

Ethical Operations

How ethical issues, such as fairness and justice, affect operational decision-making, how ethics can be embedded in decision-guiding algorithms, and why organizations may be perceived as ethical or not.

Teaching

Courses and Topics

OM4088 Services Management

A survey of key operational, strategic, managerial, and marketing topics critical to success in service industries, with an emphasis on service development, design, and analysis.

OM5085 Operations Strategy

A case study-based examination of strategic operations topics, including international expansion, supply chains, services, technology, and environmental issues.

Doctoral Seminars

As needed; recent seminars have focused on healthcare operations and service operations topics.

Educational Games

EMERGENCY! is available both in boardgame format and online; other learning games can be found here